Privacy Policy Max Market
www.shop.maxmarkt.be
About our privacy policy
Max Markt BV cares a lot about your privacy. We therefore only process data that we need for (the improvement of) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services of Max Markt BV accessed on it. The effective date for the validity of these conditions is 14/08/2023, with the publication of a new version, the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions, if any, this information may be shared with third parties. We also explain to you in what way we store your data and how we protect your data from misuse, and what rights you have in relation to the personal data you provide to us.
If you have any questions about our privacy policy, please contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we store it, which security techniques we use and to whom the data can be viewed.
Web shop software
WooCommerce
Our web store is developed with software from WooCommerce, we have chosen One.com for our web hosting. We have taken appropriate technical and organizational measures to prevent abuse, loss and corruption of data as much as possible. Personal data that you make available to us for the purpose of our services is shared with this party. One.com has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Based on the agreement we have with them, One.com is obliged to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Regular backups are made to prevent loss of data.
Web hosting
One.com
We purchase web hosting and email services from One.com. One.com processes personal information on our behalf and does not use your information for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. One.com has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. One.com is bound to secrecy under the agreement.
Email and mailing lists
MailChimp
We send our email newsletters using MailChimp. MailChimp will never use your name and email address for its own purposes. At the bottom of every email sent automatically through our website, you will see the "unsubscribe" link. You will then no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that provide insight into whether emails are opened and read. MailChimp reserves the right to use your data for the further improvement of its services and to share information with third parties for this purpose. All rules of GDPR are respected.
One.com
We use the services of One.com for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. One.com does not have access to our mailbox and we treat all our email traffic confidentially.
Payment processor
Mollie
For handling (part of) the payments in our online store we use the platform of Mollie. Mollie processes your name, address and place of residence and your payment information such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and, as part of this, share (anonymized) data with third parties.
All of the above guarantees regarding the protection of your personal data also apply to the aspects of Mollie's services for which it engages third parties. Mollie will not retain your data longer than permitted by the statutory period.
Purpose of data processing
We use your data primarily for the purpose of providing our services. This means that, in most cases, the purpose of the processing is directly relatedto the order you provide. However, with your explicit consent, we also use your data for customized marketing. This means that we may use your data to offer you information, products or services that, in our judgment, may be of interest to you. If you share data with us and we want to use this data to contact you - other than at your request - at a later time, we will ask for your explicit consent. Your data will not be shared with third parties except to meet accounting and other administrative obligations. These third parties are all bound to confidentiality by virtue of the agreement between them and us, an oath or legal obligation.
Data that is automatically collected by our website is processed for the purpose of further improving our services. This data (for example, your IP address, web browser and operating system) is not personal data.
Cooperation in tax and criminal investigations
When the occasion arises, Max Markt BV may be required by law to share your data in connection with tax research or criminal investigations. In such a case, we are forced to share your data, but we will resist within the possibilities offered by law.
Retention period
We will retain your information for as long as you are our customer. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to forget. Due to applicable administrative obligations we are required to retain invoices containing your (personal) data, so we will retain this data for the duration of the applicable term. However, employees no longer have access to your client profile and documents we have produced as a result of your assignment. You can delete your profile on the website in the account settings or send a direct email to viktor@maxmarkt.be to delete the account.
Your rights
On the basis of the applicable Belgian and European legislation, as a data subject you have certain rights with respect to personal data processed by us or on our behalf. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and transcripts of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or by post, for example, we will ask you to identify yourself. We keep records of processed requests; in the case of forgetting requests, we administer anonymized data. You will receive all copies and transcripts of data in the machine-readable data format we use within our systems. You have the right at any time to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data incorrectly.
Right of inspection
You always have the right to inspect the data we process (or have processed) that relates to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you, to the email address known to us, a copy of all data together with a list of the processors holding this data, indicating the category under which we have stored this data.
Right of rectification
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you amended. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted at the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data we process (or have processed) that relate to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation, to the email address known to us, that the data will no longer be processed until you cancel the restriction.
Right to transferability
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, to the email address known to us, copies or transcripts of all data about you that we have processed or have been processed on our behalf by other processors or third parties. In all likelihood, we will no longer be able to continue providing services in such a case, because the secure interconnection of data files can then no longer be guaranteed.
Right to object and other rights
You have the right, when appropriate, to object to the processing of your personal data by or on behalf of Max Markt BV. If you object, we will immediately cease processing your personal data pending the resolution of your objection. If your objection is well-founded, we will provide you with copies and/or copies of the data that we process (or have processed) and will then permanently cease processing them. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our contact person for privacy matters.
Data breach
We take the protection of your data very seriously and have taken measures to ensure the security of your data. However, in the unlikely event of a data breach, we will take immediate action to identify the leak, assess and mitigate the damage, and notify the necessary authorities and affected customers. This includes informing our customers by email of the nature of the leak, the data that may have been affected, the measures we have taken to address the leak, and any steps customers can take to protect themselves. We will also conduct a thorough investigation into the cause of the leak and take measures to prevent future leaks.
Use of Cookies
We use cookies to improve the functionality of our website, analyze website usage and support our online marketing efforts. Cookies are small text files that are stored on your device when you visit our website. Some cookies are necessary for the operation of the website and are automatically set and deleted when you visit and leave the website (session cookies). Other cookies remain on your device for a certain period of time, ranging from a few minutes to several years, and are activated each time you visit the website (permanent cookies). We use the following types of cookies:
- Necessary cookies: These are cookies that are necessary for the operation of our website. They enable you to navigate through the website and use its features.
2.Performance Cookies: These are cookies that collect information about how visitors use our website, such as which pages are visited most frequently and whether error messages occur. These cookies do not collect information that identifies a visitor; all information these cookies collect is aggregated and therefore anonymous.
- Functionality cookies: These are cookies that enable the website to remember choices you make (such as your username, language or the region you are in) and provide enhanced, more personalized features.
- Marketing Cookies: These are cookies used to display ads that are more relevant to you and your interests. They are also used to limit the number of times you see an ad and to measure the effectiveness of the ad campaign.
You can manage and change your cookie settings at any time through the cookie settings on our website. If you do not want cookies to be stored on your device, you can choose to reject all cookies through the cookie settings. Please note that if you choose to reject all cookies, certain parts of the website may not function properly.
Google Analytics
We use Google Analytics 4, a web analytics service provided by Google Inc. to analyze visitor behavior on our website and get reports on how visitors use the website. Google Analytics 4 uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.
We have set up Google Analytics so that we only receive reports on the usage of website visitors and that the data is not shared with other Google services. This means that we have disabled the "data sharing" settings in Google Analytics and that we do not allow Google to use the analytics information collected for other Google services.
Google may provide this information to third parties if Google is legally required to do so, or to the extent that these third parties process the information on Google's behalf. We have no influence on this. We have not given Google permission to use the analytics information obtained for other Google services.
Cookies from Facebook
Our website integrates plug-ins from the social network Facebook, 1601 South Carolina Avenue, Palo Alto, CA 94304, USA . You can recognize the Facebook plug-ins by the Facebook logo or the "Like" button on our website. An overview of the Facebook plug-ins can be found here: http://developers.facebook.com/docs/plugins/. When you visit our website, the plug-in establishes a direct connection between your browser and the Facebook server, which provides Facebook with the information that you have visited our website with your IP address. We would like to point out that we, as the provider of the website, have no knowledge of the content of the transmitted data and its use by Facebook. For more information: visit Facebook's privacy policy at https://facebook.com/policy.php. If you do not want Facebook to link your visit to our website, please log out of your Facebook user account.
Additionally, we use the Meta-pixel on our website if you agree to accept cookies. The Meta-pixel is a piece of code placed on our website that allows us to track and measure the behavior of visitors on our website and display targeted advertisements to people who have visited our website. The Meta pixel collects information such as the IP address, the browser used, the pages visited and the actions taken on the website. This information is used to personalize ads and measure the effectiveness of our online marketing efforts. If you do not want this information collected, you can choose not to accept cookies or adjust your cookie settings in your browser.
Third party cookies
In the event that third-party software solutions use cookies, it is stated in this privacy statement.
Changes in privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects how we process data that has already been collected about you, we will notify you by email.
Contact details
Max Market BV
BE0891347549
Kasteellei 10, 2930 Brasschaat
Belgium T 03 336 92 60 E viktor@maxmarkt.be
Contact person for privacy matters
Viktor Ermolaev